Merchandise Shop Terms & Conditions

SHIPPING & DELIVERY
All orders are shipped on a Monday.
All orders are shipped via Australia Parcel Post from our volunteers home in Esperance Western Australia.
Each order receives a tracking number via Australia Post upon your order being dispatched. Input of your email during the checkout process is required to send your tracking number.
Expected delivery times are below to give you a good estimate on order arrivals.
If you have any shipping queries email:  farmersacrossborders@gmail.com any time and we will respond as soon as possible.

SHIPPING COSTS
Please note all prices on this website are in ‘AUD’ unless stated otherwise.

ACCEPTANCE OF GOODS
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

EXCHANGE & RETURNS
Do you want to return or exchange something? No problem!

Please let us know within 20 days and please ensure your items are of original condition. To process your return, we require a receipt or proof of purchase. Original tags are to be attached to the product. As we are a not for profit community group an exchange of product is preferred than a return of funds.
If you have purchased an item and the size doesn’t quite fit like you expected, you are more than welcome to contact us at  farmersacrossborders@gmail.com
If you have received a damaged, faulty or incorrect item, firstly, we’re sorry! Secondly, we’ll be more than happy to fix it – please contact us and we will organise your exchange asap.
Step 1: Email us with your description of what is wrong with the product and how you would like it replaced. Please include your full name, address, and contact phone number.
Step 2: We will review your items and arrange for an exchange (according to our policies).

Important things to know about returns & exchanges:
* You can return or exchange any item, within 20 days of receiving your original order.
* Returns Emails not filled out correctly will create a delay in processing.
* Be sure to include your order number on the returns email (this can be found in the confirmation email you would have received when you placed your order).
* All goods will be inspected on return. We try hard to accept all returns, and returns to us don’t need to be in the original packaging, but original tags must still be in place. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We will notify you by email of the approval or rejection of your refund.
* The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
* We are not responsible for any items that are returned to us by mistake.
Timeframe: You should allow up to 30 days to process an exchange.
Shipping:
To return your product, you should mail your product to:

PO Box 6258
ESPERANCE WA 6450

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you request a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item valued over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.